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Refund and Returns Policy
Refund and Returns Policy
At DecorShowcase, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we are here to help. Please read our Refund and Returns Policy carefully.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must have the receipt or proof of purchase.
Refunds
Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
Exchanges
If you would like to exchange an item for a different size, color, or product, you can return the original item and place a new order.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Shipping Costs
To return your product, you should mail it to:
DecorShowcase
[Your return address]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@decorshowcase.shop.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@decorshowcase.shop so we can resolve the issue. Please include photos of the damage and your order details.
Contact Us
If you have any questions on how to return your item, please contact us at info@decorshowcase.shop.
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